Field Services Engineer / Technician
Gericke USA Inc.
We are a family-owned company with a worldwide reputation in the field of bulk materials technology, headquartered in Regensdorf, Switzerland, with subsidiaries in Germany, France, the UK, the Netherlands, Singapore, China, Brazil and the USA.
We manufacture machines and systems for process engineering processes, in particular pneumatic conveying, dosing and mixing systems. Our customers include well-known companies in the food, chemical, building materials and pharmaceutical industries.
Job Description
- Gericke North America is searching for a field service technician professional for our Somerset-NJ location.
- The position requires the ability to do installations support, training, and troubleshooting of process equipment.
- Provide customers with excellent customer service by either attending over the phone or at a customer's facility.
- Learn about Gericke’s equipment.
- Electrical and mechanical skills are necessary.
- Must be able to travel (United States, Canada and Mexico).
- Our ideal candidate is a highly motivated person with a strong work ethic.
- This is an opportunity to be involved in all aspects of bulk handling solutions for our
Key Responsibilities
- Provide customers with excellent customer service either by assisting over the phone or at a customer's facility.
- Report and keep track of customer interactions.
- Travel for installations, training and troubleshooting.
- Assemble equipment.
Desired Skills and Experience
- Engineering background or current engineering student; Bachelor’s degree preferred.
- Good working knowledge of drawing software 2D and 3D preferred.
- Proficiency with Microsoft Office tools (Excel, Word, PowerPoint).
- Strong attention to detail and organizational skills.
- Must be a self-starter, highly motivated, and be able to work independently with low supervision.
- A passion for equipment and customer service.
- Strong customer-service mindset with a collaborative, team-oriented approach.
- Very good interpersonal, time management, and communication skills.
Compensation
- Base + benefits.
Work Authorization
Gericke will only employ those who are already legally authorized to work in the United States.